Patient Rights and Advocacy Services

Restpadd is committed to upholding the rights and dignity of all individuals receiving mental health treatment. If you have questions or concerns related to patient rights or advocacy services, the following resources are available:

Shasta County Residents:

For mental health clients residing in Shasta County, inquiries may be directed to the Patient Rights Office at:

📞 (530) 225-5506

Other Counties:

If you reside outside of Shasta County, information regarding patient rights and advocacy services can be accessed by visiting your county’s mental health department website.

About the Office of Patients’ Rights

The Office of Patients' Rights plays a vital role in protecting the rights of individuals receiving mental health care, both in inpatient and outpatient settings. Their responsibilities include:

• Investigating complaints and concerns regarding the quality or legality of mental health treatment

• Monitoring facilities to ensure compliance with all applicable state and federal laws

• Providing education and training on patient rights to both service providers and consumers

• Advocating for clients’ expressed interests during certification review hearings

• For more information about your rights or to request advocacy services, please contact the appropriate Patient Rights Office in your area.